Brighton Minibus Taxis

Terms and Conditions of Hire – 16 Seater Travel Ltd

1.0 Agreement

By placing a booking with 16 Seater Travel Ltd, you confirm that you have read, understood, and agreed to these Terms and Conditions. These do not affect your statutory consumer rights and are in addition to them. Please pay particular attention to the terms regarding cancellation, liability, and waiting time.

2.0 Summary of Terms

2.1 Application
These terms apply immediately upon acceptance of your booking. The hirer is responsible for passenger conduct and any additional costs incurred during or as a result of the hire.

2.2 Quotations
All quotations are valid for 7 days unless otherwise confirmed in writing and are subject to vehicle availability at the time of booking acceptance.

2.3 Payment
Full payment must be received before the date of travel unless alternative arrangements have been agreed in writing. Failure to pay may result in cancellation and forfeiture of any sums already paid.

2.4 Invoices
Approved credit invoices must be paid within seven days. Late payment will incur interest at 3% above the Bank of England base rate.

2.5 Booking Confirmations and Amendments
It is the customer’s responsibility to check booking confirmations for accuracy. All amendments must be submitted in writing and confirmed by the company. A £10.00 admin fee applies per change.

2.6 Customer Service
Complaints must be submitted in writing within seven days of travel. We aim to resolve all issues fairly and promptly.

2.7 Additional Charges and Surcharges
Extra costs such as tolls, ferry tickets, or additional driver accommodation are not included unless stated. Surcharges apply for last-minute changes, excess waiting, or unplanned stops. See Section 4.0 for rates.

2.8 Vehicle Descriptions
Vehicle specifications provided are indicative only. Substitute vehicles may be used without affecting the terms of hire.

2.9 Luggage and Passenger Numbers
Accurate numbers must be provided at booking. Excess or oversized luggage must be declared. Vehicles cannot be overloaded.

2.10 Cancellation by Hirer
Cancellations must be submitted in writing. Charges are:

• 21+ days before travel: 25% of hire cost
• 14–20 days: 50%
• 7–13 days: 75%
• Less than 7 days: 100%
  Deposits and third-party costs are non-refundable. If the vehicle is successfully re-hired, a partial goodwill refund may be considered.

2.11 Cancellation by Company
In the event of emergency, vehicle failure, or unforeseen circumstances, the company reserves the right to cancel. A full refund will be provided, but no compensation will be offered for consequential loss or inconvenience.

2.12 Journey Planning
Details of all required stops, luggage, and events must be declared at booking. Delays caused by undeclared changes may result in additional charges.

2.13 Force Majeure
The company is not liable for delay, cancellation, or failure to perform caused by events beyond its reasonable control (e.g. extreme weather, accidents, road closures, industrial action).

2.14 Notices
No unauthorised signs, posters, or materials may be affixed to company vehicles.

2.15 Use of Vehicle
Use of the vehicle is strictly limited to the agreed service. Late pickups or additional journeys may incur further charges.

2.16 Change of Vehicle
The company reserves the right to provide a substitute vehicle, including from a subcontractor, if necessary.

2.17 Route
The route will be determined by the driver or company based on efficiency, legal rest requirements, and road conditions.

2.18 Breakdown or Delay
In the event of mechanical breakdown or uncontrollable delay, the company will seek to provide an alternative vehicle or assistance but accepts no liability for missed events or connections.

2.19 Driver’s Hours
The hirer must adhere to agreed timings. Legal driving hours and rest breaks must be respected at all times.

2.20 Property
The company accepts no responsibility for lost or damaged property. Items left on vehicles will be stored for 30 days.

2.21 Passenger Conduct
All passengers are expected to behave respectfully. The driver reserves the right to refuse service or terminate a journey where safety or comfort is compromised.

2.22 Consumption of Substances
Consumption of alcohol, food, vaping, or drugs is not permitted unless expressly agreed in advance. Cleaning/decontamination and service disruption may result in a charge of up to £390.00 and/or cancellation of the return leg.

2.23 Compensation
Where compensation is appropriate, it will apply only to the affected part of the journey and be limited to the cost of that portion of service. Only one compensation claim may be considered per booking.

2.24 Limitation of Liability
The company’s total liability is limited to the value of the booking. No liability is accepted for indirect, incidental, or consequential loss. This does not exclude liability where prohibited by law.

2.25 Animals
Only registered assistance dogs are permitted unless otherwise agreed in writing in advance.

2.26 Enforceability
If any provision of these terms is found unenforceable, the remaining provisions remain valid and binding.

2.27 English Law
These terms are governed by and interpreted in accordance with the laws of England and Wales.

2.28 Privacy
We only send marketing information where you have actively opted in. You can unsubscribe at any time. Your data is never shared with third parties.

3.0 Schedule of Charges

3.1 Amendments
£10.00 per confirmed booking change.

3.2 Comfort Breaks
£45.00 for the first 20 minutes. £35.00 per additional 15 minutes or part thereof.

3.3 Additional Pickups/Drops
£12.50 per extra stop, per leg.

3.4 Cleaning and Damage
Sickness, spillages, or contamination: £390.00 cleaning fee. May include cancellation of the remaining journey if serious disruption occurs.

3.5 Cancellation Fees
As stated in Clause 2.10.

3.6 Overdue Payments
Interest of 3% above the Bank of England base rate applies to overdue invoices.

3.7 Excess Waiting (Non-Airport Bookings)

• First 5 minutes free.
• £45.00 after first 15 minutes.
• £95.00 per hour thereafter (or part thereof).

3.8 Waiting Time (Airport Bookings)
To minimise unnecessary waiting charges and assist with scheduling, drivers will not be dispatched to the airport until 90 minutes after the scheduled landing time, unless otherwise agreed in writing.

• If earlier pickup is required, this must be pre-agreed and may incur charges.
• After the driver arrives (i.e. 90 mins post-landing), waiting charges apply:
• £45.00 for the first 30 minutes
• £95.00 per hour thereafter (or part thereof)