Brighton Minibus Taxis

1.0 By placing a booking with 16 Seater Travel Ltd, you confirm that you have read, understood, and agreed to these Terms and Conditions. These do not affect your statutory consumer rights and are in addition to them. Please pay particular attention to the terms regarding cancellation.

Summary of Terms and Conditions

2.1 Application: These terms apply immediately upon the company's acceptance of a booking. The hirer is responsible for passenger behavior and any additional costs incurred.

2.2 Quotations: Valid for 7 days unless otherwise agreed in writing. Subject to vehicle availability at the time of booking acceptance.

2.3 Payment: Full payment is required before the booking unless otherwise agreed in writing. Non-payment may lead to cancellation and forfeiture of any payments made.

2.4 Invoices: Credit accounts must be paid within seven days. Overdue accounts incur interest at 3% above the Bank of England base rate.

2.5 Booking Confirmations and Amendments: Customers must check confirmations for accuracy. Amendments must be confirmed in writing by the company.

2.6 Customer Service: Complaints must be made in writing within seven days post-travel. Disputes to be resolved in court if necessary.

2.7 Additional Charges and Surcharges: Extra costs (e.g., tickets, tolls) are not included in the hire price. Changes to bookings may incur additional charges.

2.8 Vehicle Descriptions: Provided upon request, but actual vehicles may vary.

2.9 Luggage and Passenger Numbers: Accurate information must be provided at booking. Overloaded vehicles will not be permitted.

2.10 Cancellation by Hirer: Cancellations must be in writing. Charges apply based on the notice period provided. Deposits and third-party costs are non-refundable.

2.11 Cancellation by Company: May occur due to emergencies or unavailability. Refunds provided but no liability accepted for inconvenience or loss.

2.12 Journey Planning: Events must be disclosed at booking. Routes and stops to be agreed beforehand.

2.13 Force Majeure: 16 Seater Travel is not liable for delays or cancellations caused by circumstances beyond their control.

2.14 Notices: No unauthorized signage or posters are permitted on vehicles.

2.15 Use of Vehicle: Vehicle use is limited to the agreed service only. Additional charges apply for late pickups or extended waiting.

2.16 Change of Vehicle: The company may provide alternative or additional vehicles if necessary.

2.17 Route: Determined by the company/driver. Legal rest breaks will be taken as required.

2.18 Breakdown or Delay: The company accepts no liability for delays outside its control.

2.19 Driver’s Hours: The hirer is responsible for ensuring the schedule complies with legal driving hours.

2.20 Property: The company is not liable for loss or damage to property. Lost items held for 30 days.

2.21 Passenger Conduct: Respectful conduct is expected. The driver may eject passengers if safety or comfort is compromised.

2.22 Consumption of Substances: Alcohol, food, vaping, and drugs are prohibited. Breaches incur cleaning and loss-of-earnings charges.

2.23 Compensation: Limited to the affected part of the journey. Only one compensation claim per booking.

2.24 Limitation of Liability: Liability is limited to the booking value and excludes consequential losses.

2.25 Animals: Only assistance dogs are permitted unless agreed in advance.

2.26 Enforceability: Invalid provisions do not affect the remainder of these terms.

2.27 English Law: These terms are governed by the laws of England and Wales.

2.28 Privacy: By providing your email, you consent to receive marketing information. You may unsubscribe at any time. Your data will not be shared externally.

2.29 Warning About All Costs: Be aware of all potential costs, which are detailed below.

Detailed Terms and Conditions

3.1 Application: These terms apply whether the agreement is verbal or written and take effect upon acceptance of a booking. The hirer is responsible for the actions of passengers and any resulting charges.

3.2 Quotations: Valid for 7 days unless otherwise stated. Subject to vehicle availability at the time of confirmation.

3.3 Payment: Full payment is due prior to travel unless otherwise agreed in writing. Non-payment may result in cancellation. Funds may be recovered from the original payment method. No chargebacks are permitted.

3.4 Invoices: Credit invoices are payable within seven days. Interest of 3% above the Bank of England base rate applies to overdue accounts. Invoice disputes must be raised within seven days.

3.5 Booking Confirmations and Amendments: Customers must check their booking confirmation and raise any discrepancies immediately. Written confirmation is required for all changes. Verbal changes are not accepted. A £10.00 administration fee applies to each change.

3.6 Customer Service: Complaints must be submitted in writing within seven days of travel. Resolutions are at management’s discretion.

3.7 Additional Charges and Surcharges:

• Extra costs such as tickets, tolls, and ferry crossings are not included in quotes.
• Additional pickup/drop-off points are charged at £12.50 per stop per leg.
• Comfort breaks are charged at £45.00 for the first 20 minutes, and £35.00 per 15 minutes thereafter.
• Second driver costs and driver accommodation (where required) are to be covered by the hirer and agreed in advance.
• Cleaning or damage caused by sickness or spillages incurs a £390.00 charge. (in addition see 3.22)
• Fuel price increases or cost surges may be passed on if over 14 days elapse between quote and journey.

3.8 Vehicle Descriptions: Descriptions are available on request. Specific vehicle models may vary.

3.9 Luggage and Passenger Numbers: The hirer must provide accurate information. Oversized or excess luggage may be refused. The vehicle must not be overloaded.

3.10 Cancellation by Hirer:

• Must be in writing.
• Charges apply as follows:
• 21+ days: 25% of total.
• 14–20 days: 50% of total.
• 7–13 days: 75% of total.
• Less than 7 days: 100% of total.
• Deposits, third-party costs, and processing fees are non-refundable.
• Balance is payable in full upon cancellation.

3.11 Cancellation by Company: Refunds issued in the event of cancellation, but no compensation for consequential losses or inconvenience.

3.12 Journey Planning: Special events must be disclosed in advance. Extra stops or delays may incur charges (see below "List of Costs"). A surcharge may apply if the driver exceeds regulated working hours.

3.13 Force Majeure: Neither party is liable for delay or failure caused by events beyond reasonable control (e.g., weather, accidents, strikes, government restrictions).

3.14 Notices: No unauthorized signs, banners, or notices to be affixed to vehicles.

3.15 Use of Vehicle: Use of the vehicle between booked journeys is not assumed and must be agreed separately. Luggage cannot be stored onboard unless agreed. Late pickups may incur additional charges.

3.16 Change of Vehicle: The company reserves the right to provide substitute vehicles if needed.

3.17 Route: Determined by the driver or company. Breaks are taken in accordance with legal rest requirements.

3.18 Breakdown or Delay: The company is not liable for delays resulting from factors outside its control.

3.19 Driver’s Hours: Hirer must adhere to agreed timings. Legal driver rest periods must be respected.

3.20 Property: The company accepts no responsibility for lost or damaged belongings. Lost property is stored for 30 days.

3.21 Passenger Conduct: All passengers are expected to behave appropriately. The driver may refuse service for unruly behavior.

3.22 Consumption of Substances: Alcohol, food, vaping, and drugs are not allowed. Decontamination and lost-earnings penalty: £390.00 and/or return leg of journey cancelled.

3.23 Compensation: Limited to the specific affected journey element. Only one issue will be compensated per booking.

3.24 Limitation of Liability: Company liability is limited to the value of the booking and excludes indirect or consequential losses.

3.25 Animals: Only registered assistance dogs are allowed unless agreed beforehand.

3.26 Enforceability: Any unenforceable clause shall not affect the validity of the rest of these terms.

3.27 English Law: These terms shall be governed and interpreted under the laws of England and Wales.

3.28 Privacy: By registering your email, you agree to receive marketing emails from 16 Seater Travel Ltd. You can unsubscribe at any time. Your data will not be shared.

List of Costs

4.1 Change Requests: £10.00 per change.
  4.2 Comfort Breaks: £45.00 for the first 20 minutes, £35.00 for each additional 15 minutes or part thereof.
  4.3 Additional Pickups/Drop-offs: £12.50 each per stop per leg.
  4.4 Damage to Vehicle:

• Sickness or spillage charge: £390.00
• Decontamination Fee (for substance violations): £390.00 (see 3.22)
    4.5 Cancellation Charges:
• 21+ days before travel: 25%
• 14+ days before travel: 50%
• 7+ days before travel: 75%
• Less than 7 days before travel: 100% (or non-refundable if booked within 7 days of travel)
    4.6 Interest on Overdue Accounts: 3% above Bank of England base rate.
    4.7 Excess Waiting at Airports: Begins one hour after landing.
• £45.00 after first 30 minutes.
• £95.00 per subsequent hour or part thereof.
    4.8 Excess Waiting (General):
• £45.00 after first 15 minutes.
• £95.00 per subsequent hour or part thereof.